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Promotional Kits and Bundles

  • We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
  • We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.
  • Order Cancelations and Address Changes
  • There is a small window during which you can cancel or change your address please contact support@rehabgun.com  as soon as your order is placed.
  • If you cannot pick the unit up from the original address, the carrier will attempt to deliver up to 3 times and then hold your package at the closest Dhl Depot  for 5 days.
  • If you cannot pick it up there, it will be sent back to our warehouse.
  • The Rehabgun will then contact you to confirm a desired address change.

Refund Policy:

Once our Care team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.

Standard Return Policy:

  • You have 30 calendar days from date you received your Hyperice order.
  • Please be sure to include your original rehabgun order number, or else our team will not be able to issue you a refund. If you cannot find your order number, please contact our Care Team before shipping your unit back, and they would be happy to find it for you.
  • The rehabgun covers returns as part of our 30 day try before you buy offer
  • Please ensure that the item you’re returning is repackaged with all the cords, accessories and documentation that were included when you received it.

Returns and Refunds

The Rehabgun wants you to be excited about your new purchase. However, if you need to return an item, Our care team is here to help.

My order hasn’t arrived what do I do?

For any issues regarding  to your order, please email support@rehabgun.com so  we can investigate this for you thanks.

What warranty do I get with the product?

All our Rehagun devices come with unto 3 years industry leading warranty and a 60 day warranty on all attachments

Is free shipping included in my total price?

Yes, we offer free shipping on all purchases above £99

How long does the battery of the Rehab Gun last?

The current battery life of the rehab gun is dependent on its use. It can sustain more than 300 mins of continuous use on a single charge. Powered  by a Samsung lithium battery.

How many different massage heads are included with the order?

The Rehabgun has 5 different massage heads that are all optimized for specific functionality each package comes with a different number of heads

What is Klarna?

Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

What is percussive therapy?

Percussive therapy simply put is a form of deep tissue massage which can now be done anywhere anytime with your rehabgun.

What is the difference between the rehabgun and other massage guns on the market?

The main difference between rehabgun and other massage guns is that the rehabgun reaches deeper into the muscle, 60% deeper which makes the rehabgun a percussive device and the other are vibration devices. Percussive therapy targets treatment areas by reaching deep enough into the muscle to increase the amount of blood flow and oxygen needed for efficient treatment and recovery.

What are the benefits of percussive therapy?

  • Decreases lactic acid
  • – Improves range of motion
  • – Improves stretching ability
  • – Decreases muscle soreness & stiffness
  • – Faster warmup & recovery
  • – Increases blood flow
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